Privacy Policy

At Kutch Tours and Travels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our services.

1. Information We Collect

a) Personal Information You Provide

• Full name and contact details (phone, email, WhatsApp number)
• Address for booking confirmations
• Identity proof details (Aadhaar, passport, etc.) for tour permits
• Payment information (processed securely through payment gateways)
• Travel preferences and dietary requirements
• Emergency contact information

b) Automatic Information Collected

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Cookies and similar tracking technologies
• Geographic location (city/state level only)

c) Communication Records

• Messages exchanged via WhatsApp, email, or phone
• Booking history and customer service interactions
• Feedback and reviews provided

2. How We Use Your Information

We use your information to:

• Process bookings and provide tour services
• Communicate about your bookings, itineraries, and updates
• Process payments and issue invoices
• Arrange permits for restricted areas (White Rann, etc.)
• Customize tours based on your preferences
• Send marketing communications (only with your consent)
• Improve our services and website experience
• Comply with legal obligations
• Resolve disputes and prevent fraud

3. Information Sharing

a) Service Partners

• Hotels, resorts, and Tent City operators (for accommodation booking)
• Transport providers (vehicle rentals, drivers)
• Permit authorities (for restricted area access)
• Tour guides and local experts

b) Payment Processors

• Razorpay, Cashfree, or similar payment gateways
• Banks for fund transfers

c) Legal Authorities

• When required by law, court order, or government regulation
• For income tax and GST compliance
• For law enforcement inquiries (if applicable)

d) Analytics & Marketing Tools

• Google Analytics (anonymized data)
• Facebook Pixel (for advertising, if used)
• WhatsApp Business API (Meta)

4. Data Security

We implement industry-standard security measures:

• SSL encryption on our website
• Secure payment gateways (PCI-DSS compliant)
• Limited access to personal data on need-to-know basis
• Password-protected systems for customer database
• Regular security audits and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies & Tracking

Our website uses cookies to:

• Remember your preferences and language settings
• Analyze website traffic and user behavior
• Improve website functionality
• Show relevant content and offers

You can disable cookies in your browser settings, but some features may not work properly.

6. Third-Party Links

Our website may contain links to Tent City booking partners, government tourism websites, social media platforms, and WhatsApp for direct communication.

We are not responsible for the privacy practices of these external websites. Please review their privacy policies separately.

7. Data Retention

We retain your personal information for the following periods:

• Active bookings: Until trip completion + 1 year
• Past customers: 3 years (for repeat customer offers)
• Marketing subscribers: Until you unsubscribe
• Legal records: 7 years (as per Indian tax laws)
• Reviews & testimonials: Permanently (with consent)

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Delete your data (subject to legal requirements)
• Withdraw consent for marketing communications
• Object to certain data processing activities
• Receive data in a portable format
• File a complaint with data protection authorities

To exercise these rights, contact us at info@kutchdiaries.com

9. Marketing Communications

We may send you:

• Booking confirmations and itineraries (required for service)
• Travel updates and important alerts
• Seasonal offers and Rann Utsav announcements (only with consent)
• Newsletter and travel tips (only with consent)

10. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect data from minors. Bookings for minors must be made by parents or legal guardians.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Significant changes will be:

• Notified via email (if you're subscribed)
• Updated on this page with a new "Last Updated" date
• Displayed prominently on our website

12. Contact Us

For privacy-related queries or to exercise your rights:

• Email: info@kutchdiaries.com
• WhatsApp: +91 77780 71220
• Phone: +91 77780 71220
• Address: Bhuj, Kutch, Gujarat, India

We will respond to all privacy queries within 30 days.