Cancellation & Refund Policy

This Cancellation & Refund Policy applies to all bookings made through Kutch Tours and Travels for regular tour packages, vehicle rentals, and hotel bookings. For Tent City Dhordo bookings, a separate cancellation policy applies — please refer to our Tent City page.

1. Refund Schedule

Our refund schedule is based on the number of days between cancellation and your scheduled arrival date:

2. Modification Charges

If you need to modify your booking instead of cancelling, the following charges apply:

• Check-in Date Change: 15% of the total booking amount will be charged.
• Primary Guest Name Change: 5% of the total booking amount will be charged.
• Room Category Downgrade: 5% of the total booking amount will be charged.

3. Taxes & GST

• All quoted rates are exclusive of applicable taxes.
• GST will be charged as per current government rates and regulations.
• Tax rates are subject to change as per government policy.

4. Occupancy Rules

• Triple Occupancy: Any person above 6 years of age will be charged as an extra person (with mattress).
• Children below 6 years can be accommodated with parents without extra charge (subject to room capacity).
• Maximum occupancy per room/tent must adhere to property guidelines.

5. How to Cancel Your Booking

To cancel or modify your booking, reach out to us through any of these channels:

• WhatsApp: +91 77780 71220 (preferred — fastest response)
• Email: info@kutchdiaries.com
• Phone: +91 77780 71220

6. Refund Processing

• Approved refunds are processed within 7–15 working days.
• Refunds are credited to the original payment method used for booking.
• Bank or payment gateway charges (if any) will be deducted from the refund amount.
• For UPI/bank transfer refunds, please share correct account details to avoid delays.

7. Force Majeure

In case of unforeseen circumstances beyond our control, we will offer alternative dates or a partial refund at our discretion. These include:

• Natural disasters (earthquakes, floods, cyclones)
• Government restrictions or travel advisories
• Pandemic-related restrictions
• Political unrest or strikes
• Festival cancellations

No 100% refund will be given for force majeure events, as we may have already incurred costs with our service partners.

8. Tent City Bookings

9. Contact for Queries

If you have any questions about our cancellation policy before booking, please don't hesitate to contact us. We believe in full transparency.

• WhatsApp: +91 77780 71220
• Phone: +91 77780 71220
• Email: info@kutchdiaries.com